Frequently Asked Questions
What is your shipping Policy?
Shipping ORIGINAL Artworks Within the 48 Contiguous United States
Shipping Fine Art Prints Within the 48 Contiguous United States
We do our best to ensure your order arrives in a timely manner. In general, most print and frame orders are processed, produced and shipped within 5 business days and shipping time is 1-7 business days depending shipping mode. Please note that delivery could be subject to run longer during high volume periods. Next day and 2-day express shipping are available, however please note that these options will not affect print processing time, and delivery could be subject to run longer during extremely high volume periods. You can upgrade to priority production for $9.50, creating expedited production of your order.
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 generally experiences shipping times of 3 business days. Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
How Much Does The Shipping Cost?
The shipping price is calculated based on the delivery timeframe and weight coefficient of each item.
What if I Have a Hard Deadline I Need to Meet, Like an Upcoming Show?
We do our best to ensure your order arrives in a timely manner. However, if you have an important event coming up, you should always pad your deadline date by 3 business days (or more) to be safe, as delays and mistakes can happen in production or with the shipping company. Whatever you are comfortable with. If your deadline is serious make sure you order your prints in time.
How Are Your Frames Shipped?
We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The Frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
Shipping Fine Art Prints INTERNATIONAL
While we are based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. Please note, all prices are calculated in United States Dollars (USD).
International Delivery Times
In addition to our delivery time, International orders shipping time is typically within 6-10 business days via USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
Shipping to Canada
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
Taxes, Duities, Brokerage Fees, and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
Can I Ship to Canada/International/APO/FPO Addresses
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.
* International Shipping (Region A) Andorra, Austria, Belgium, Denmark, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal
International Shipping (Region B) Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Hungary, Panama, Saudi Arabia
International Shipping (Region C) Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Mexico, Taiwan, Virgin Islands, British
International Shipping (Region D) Australia, Egypt, Iceland, India, Indonesia, Israel, Malaysia, Philippines, Thailand
International Shipping (Region E) Finland, France, Germany, Japan, United Kingdom
International Shipping (Region F) Spain, Sweden, Switzerland
International Shipping (Region G) China, Hong Kong, Korea
International Shipping (Region H) Chech Republic, Russia
Can I Cancel an Order
You can cancel your order within one business day of placing your order. After a business day, it's possible that your order has already gone into production. Please contact me r2w2@comcast.net, as soon as possible if you need to cancel your order.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation/order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please email me, r2w2@comcast.net . Processing a refund can take up to 7-10 business days.
I am ready to answer any questions you may have. To get the answers you need, please email me, at r2w2@comcast.net . I normally respond the same business day or within 24 hours. If you prefer calling, during 9-5 EST business hours, my number is 954 829 3832.
How do I pay for an original artwork?
Same as you would for a Fine Art Print, just add to cart and proceed from there. Then please contact me to arrange for shipping as shown at top of the page in blue.
What is your Privacy Policy for payments?
Please click on the following link for the Stripe.com privacy policy info: https://stripe.com/privacy
How can I keep up with your new work?
Please check in on this website and add your email so I can send you updates, promise not to overdo. Visit my rolandruocco.com site which is my complete online portfolio! I am also posting updates regularly on Instagram and Facebook, you will find those links in contact here on this site, or if you would like to call during 9-5 business hours, my number is 954 829 3832
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